Get Technology Help

Regular Business Hours:  8AM – 5PM, Monday through Friday excluding holidays
Location: Vincent Building, Business Office hallway

For campus community assistance, please create a ticket one of two ways:

  1. Send an email to ithelp@hcc-nd.edu from your HC email account.  You will receive email notifications of updates to your tickets, and you may reply to these messages to append information to your open ticket.
  2. Login at http://ithelp.hcc-nd.edu with your familiar HC username and password and fill out the simple form.  You are also able to view, edit, and close your open tickets.

     View our ticketing system Service Level Agreement.

For parent and incoming student assistance, please email it@hcc-nd.edu

 
 

Frequently Asked Questions

Q. How do I receive my college email on my smartphone?

A. Your college email account can be used from any modern smartphone or tablet. For phone-specific instructions CLICK HERE. Typically, when asked what type of account you want to setup choose “Corporate” or “Exchange ActiveSync”. When asked for a username, enter your full email address. If prompted for a server address, enter ‘outlook.office365.com’. For the best email performance we recommend using the “Outlook” app from Microsoft on your mobile device, which can be found in both the Apple App Store and the Google Play Store.

Q. Does the college provide Microsoft Office, Windows, the Adobe Creative Suite, or any other software to students?

A. The College provides the Microsoft Office suite of products to students free of charge for installation on up to five personal devices. Click here for more information.

Q. Does the college provide antivirus software? What packages are supported on campus?

A. The college does not provide antivirus software. Our campus network access software recognizes all major packages, including the popular Symantec and McAfee. We recommend downloading one of the many excellent and completely free antivirus packages from vendors such as Microsoft, avast, AVG, and Avira. Recent Microsoft operating systems include Defender, which is adequate antivirus protection. Properly working antivirus software is required of Windows computers to gain network access.

Q. How do I change my password?

A. You have TWO accounts on campus and so need to change your password in two locations:

To change your computer lab, wireless internet access, wireless printing, Moodle, and Portal password login to a workstation in the computer lab or library (or your office computer if you are faculty or staff).  Press Ctrl+Alt+Delete on the keyboard. Then click the “Change a password” button and enter the requested information.

To change your Office 365 email password login to your webmail account. In the upper-right corner of your email click the gear icon and type “password” in the search box that appears to be presented with a link to change your password. Click the link and follow the prompts.

For more information about your HC accounts please visit Getting Started.

Q. I have emails that I want to remove from my college account and keep. How can I save them?

A. You have three options for preserving your emails:

  1. The easiest solution if you don’t have many emails is to simply forward them to an alternate account of yours.
  2. If you have many emails and have access to the full version of Microsoft Outlook on your computer you can export all of your emails, contacts, and calendar events to a single PST file.  Here are instructions for accomplishing this with Office 2010 and Office 2013 or 365.
  3. If you already have another email account, you can set it up to pull the emails from your HC account using a POP3 connection. Click here for general information on how to setup this connection. And here are more specific instructions from Microsoft, Google Gmail, and Yahoo.