Category Archives: Technology Resources

Technology Resources

Holy Cross College Technology ResourcesBecause technology is a vital part of our daily lives, Information Technology at Holy Cross College is focused on bringing students, faculty, and staff the highest form of technology in order to enrich the learning on campus. IT supports the campus by providing leadership, quality resources, and effective services while nurturing an environment in which technology users can flourish. We invite you to if you have any questions or need assistance.

 

Useful Links:
HC Portal | Webmail | Moodle | IT Help Requests | Mobile Print | Device Registration

 

Microsoft Office 365

Holy Cross College provides all students, faculty, and staff with an Office 365 for Education account. Office 365 is a cloud-based software package from Microsoft that contains a number of productivity and communication tools.

Office 365 navigation
Click to enlarge

Login to Office 365 at http://webmail.hcc-nd.edu using your HC credentials. Click here for information about your IT accounts at Holy Cross. Once logged in, use the button in the far upper-left corner to navigate between the different Office 365 offerings, as seen in the image to the right.

Features

Webmail and Calendar

Email is the main tool in the Office 365 suite and is the preferred communication method on campus. You’ll be presented with your email inbox immediately upon logging in. Click here for information on how to use the webmail and calendaring. Want to check your email on a cell phone or other device? Click here for instructions.

OneDrive for Business

OneDrive for Business provides a huge 1TB of online storage for your files. Share your documents with others and edit them collaboratively. Sync your documents between your desktop and your OneDrive account. Click here for details on how to get started.

Office Online

Office Online is cloud-based basic versions of Word, Excel, PowerPoint, and OneNote that work right in your internet browser. Nothing needs to be installed, so you can view and edit documents from anywhere that you have an internet connection. Click here for more information.

Office on your personal devices

You can now download and use the full Office suite of products on up to five of your personal Windows or Mac computers. This includes Word, Excel, PowerPoint, OneNote, Access, and Publisher. The installation will remain valid for as long as you are a student or are employed at Holy Cross College. Click here for installation information. Note that this feature is only for personal devices. For installation on a HC-owned computer contact IT.

Forms

Forms allow you to easily craft a basic online form for respondents to fill out, similar to a low-feature SurveyMonkey or other similar tool. The form is then distributed via a link. Results are aggregated and can be exported easily to Excel.

Video

Upload videos and create your own channels, similar to YouTube.

And More!

Contact IT and we can explain offerings and help find the best solution for you.

Holy Cross College Information

Holy Cross College is a Catholic, residential, coed, four-year institution of higher learning, offering an applied liberal arts curriculum. It was founded in 1966 and continues to be conducted by the Brothers of Holy Cross a society of lay religious men within the Congregation of Holy Cross (CSC) who take vows of poverty, celibacy and obedience as a way to more creatively and intimately serve the mission of our Savior Jesus Christ, His Body – the Church, and the needs of the world. Brothers of Holy Cross serve through ministries which educate and sensitize persons to the need of the world for justice and peace.

Responsible Use of Technology

It is the general policy of Holy Cross College that all campus technology is to be used in a responsible, efficient, ethical, and legal manner in accordance with the Mission of Holy Cross College.

The College has adopted this policy in part to:  encourage employee and student productivity; maintain the integrity and security of its network and computing resources and electronic communication systems; preserve its academic and business interests; and protect confidential information. This policy cannot and does not provide rules and requirements to address every possible situation that may arise.  However, it does provide certain minimum standards and requirements with respect to technology usage.

The College reserves the right to change, revise or add to this policy at any time with such notice as it deems appropriate.

I.  ACCOUNTS AND PASSWORDS

All Holy Cross students, faculty, and staff are provided with usernames and passwords that give them access to email, Moodle, campus computers, and other network resources.

Use of your Holy Cross email account is required for all email correspondence with the College. Notices regarding College closings, severe weather, and other emergencies will be distributed only to Holy Cross email accounts.

Network accounts provide access to personal, confidential material. Use only those credentials for which you are authorized, and use them only for the purposes for which they are intended. Except for cases made explicit by the IT department, sharing of login credentials should not be done for any reason.

The IT department at Holy Cross will never request passwords by telephone or email.

Requests to have a password reset must be made in person and valid government-issued or college-issued identification must be shown.

For information about how to access your accounts, visit our Getting Started page.

II.  COLLEGE COMPUTERS, PRINTERS, TELEPHONES, AND CLASSROOM TECHNOLOGY

Computers, printers, telephones and classroom technology should only be used for their intended purposes related to academic pursuit or college business. Examples of inappropriate use of campus equipment include, but are not limited to, removing cabling from devices, changing default configurations, using equipment for commercial purposes, or installing software without authorization.

Respect should be given to the default configuration of campus technology.  When finished using equipment it should be returned to its default configuration. This includes, but is not limited to, resetting printer and projector settings, ensuring that cabling is in order, or making sure that equipment is appropriately powered off.

Except when noted by IT staff, technology equipment should be turned off by the last person to use it for the day. If malfunctioning equipment is encountered immediately notify the IT department or your supervisor.

Access to College computers, printers, telephones, and classroom technology is a privilege that may be revoked at any time for abusive conduct.

III.  COLLEGE NETWORK RESOURCES AND INTERNET

Each user is responsible for the appropriate use of his or her accounts used to access network resources. Login credentials should be treated as highly confidential. Examples of inappropriate use of accounts include, but are not limited to, sharing passwords, allowing others to use your account, attempting to use another person’s accounts, or impersonating other users or accounts.

When accessing College network resources or the internet, users are expected to conduct themselves in a manner that is consistent with the College’s Mission and with the intended use of the resource. Examples of inappropriate activity include, but are not limited to, sending spam email, use of software or hardware to disrupt the network or other users, spreading viruses or malicious software, use of abusive or otherwise objectionable language, accessing or distributing pornography, or any activity that violates U.S. or state laws.

Access to College network resources and the internet is a privilege that may be revoked at any time for abusive conduct.

IV.  PERSONAL TECHNOLOGY DEVICES

Personally-owned technology must meet certain requirements before it will be allowed on the College network. Telephones, tablets, and media devices require your network username and password. Windows and Mac computers require a small software install. Additionally, Windows computers are required to have current antivirus software and operating system updates. For more information see How to Connect Your Computer to the Internet.

The IT department will provide support for personally-owned student computers that are used on campus for academic pursuits. This support will include troubleshooting network connectivity and minor software usability issues. The IT department does not provide support for hardware problems or severe software issues, but will troubleshoot the issue and provide a best course for further action.

Personal technology devices are only to be used on the wireless network or wired network connections available in the residence hall rooms.

V.  PRIVACY

The Holy Cross IT department respects the privacy of all users and does not actively observe or monitor network and internet activities. Exceptions to this policy are made under specific conditions, such as a program or account that is suspected of causing disruption to the network or other shared resources, or delivery of a warrant for search and seizure.

Holy Cross College will comply with any government agency that lawfully requests our network user information.

Although HC email is encrypted before transmission, email is inherently not a secure method of communication. Avoid sending information over email that is highly private or sensitive, including credit card information or Social Security numbers.

VI.  COPYRIGHT

Holy Cross College complies with all mandates originating from the Digital Millennium Copyright Act (DMCA) of 1998 and the Higher Education Opportunity Act (HEOA) of 2008.

Copyright and the limitations of fair use apply to the materials on Moodle, classroom handouts, and other course content distribution methods.

The sharing of copyrighted music, film, or other media through peer-to-peer file sharing programs does not qualify as fair use. Peer-to-peer file sharing software is not permitted on computers using the campus network, and Holy Cross College utilizes technology to identify such software on our network and prevent their internet access. Holy Cross College must take appropriate action under the terms of the DMCA if it receives notice of copyright infringement. If the notice is in regard to a student, the College will immediately terminate network access and Student Affairs will be contacted for further action. If the notice is in regard to a faculty or staff member, the IT department will report violations to the appropriate department head or Vice President.

Students visiting the IT department for assistance with their personal computers that have file sharing software installed must have it removed before technical support is provided.

If you have questions about how to obtain digital content legally, visit www.educause.edu/legalcontent or contact College IT staff.

VII.  DISCIPLINARY ACTION

If you feel you may have violated this policy or if you observe that others may be violating this policy, immediately notify the IT department or your supervisor.

Deliberate violation of this policy will result in disciplinary action depending on the severity of the offense. Penalties for intentional offenses may include restriction of access to resources, but could also include dismissal for students and termination of employment for faculty and staff, as well as any appropriate criminal or civil charges.

VIII.  MORE INFORMATION

For more information about the Holy Cross IT department visit their webpage or visit IT staff in the Vincent building.


Download Responsible Use of Technology Policy in PDF

Device Registration

Gaming consoles and media devices are not granted access to the Holy Cross College campus network by default.  In order to use these devices on the network they must first be registered at the Game and Media Registration website. This service is only available while on campus.

Go to Game and Media Registration website

To register your device you will need to provide your Holy Cross network username and password, as well as the MAC address for the device you wish to have access to the network.  Many times, the MAC address will be printed on a label that appears on the back or bottom of your device.  However, if you cannot find this label, or there is no label showing your device’s MAC address, you can simply follow the steps below pertaining to your particular network device to find the MAC address.

Once you know your device’s MAC address, you can register it using the Game and Media Registration website.

If additional assistance is required, please submit a ticket to your IT staff.

Nintendo

Wii

To locate the MAC address of your Wii console:

  1. From the Wii Channel menu, select “Wii Settings” (the round button on the bottom-left of the screen with “Wii” on it).
  2. Select “Internet,” then “Console Settings”.
  3. The MAC address of the Wii console is displayed on the first line.

Wii U

To locate the MAC address of your Wii U console:

  1. From the Wii U Menu, select “System Settings”.
  2. Using the Left Stick select the “Internet” icon and press the A Button.
  3. Select “View MAC Address” and wait a moment for the MAC address to be displayed.

Microsoft

XBox360

To locate the MAC address of your Xbox 360 console:

  1. Go to the System area of the Xbox Dashboard and select “Network Settings”. Select “Edit Settings”.
  2. From Additional Settings, select “Advanced Settings”.
  3. Select “Edit Settings”.
  4. At the bottom of this screen will be a heading called Wired MAC Address.

XBox One

To locate the MAC address of your Xbox One console:

  1. Navigate to the “Settings” page.
  2. Select “Network”.
  3. Select “Advanced Settings”
  4. The MAC address will be listed next to “MAC” on the right hand side of the screen.

Sony

Playstation 3

To locate the MAC address of your Playstation 3 console:

  1. From the main menu, select “Settings”.
  2. Select “System Settings”.
  3. Select “System Information”.
  4. The MAC address will then be displayed on the screen.

Playstation 4

To locate the MAC address of your Playstation 4 console:

  1. Arrow up and over to “Settings” in the PS4 menu.
  2. Scroll down to “Network”.
  3. Scroll down to “View Connection Status”.
  4. The MAC Address will be listed next to “MAC Address”.

AppleTV

To locate the MAC address of your AppleTV:

  1. With your AppleTV remote, navigate to the”Settings”icon and select it.
  2. From the Settings menu, select”General”.
  3. Under General, select”Network”.
  4. The MAC address will be next to either “Wi-FiAddress” or “Ethernet Address” depending on whether you are connected to the internet via Wi-Fi or a wired connection.

Roku

To locate the MAC address of your Roku media player:

  1. From the Roku home screen select “Settings”.
  2. Select “Network”.
  3. Select “Wired (Ethernet)”. The MAC Address will be listed next to “MAC Address”.

 

Mobile Printing

New at Holy Cross, you’re now able to send documents to our printers from your personal devices and have them counted against your print quota.  This feature is available for most devices, including Windows and Mac computers, Android tablets and telephones, and iPad (requires app, iPhone compatibility coming in the future).

Go to Mobile Print website

After connecting to the Holy Cross network click on the link above or navigate your internet browser to http://print.hcc-nd.edu/.  Enter your network credentials when prompted.  You’ll now be shown several options:

 

Credits:  Shows your current balance.  You start each semester with $15.  Black and white prints cost $.05 and color prints cost $.50.

Print:  Select this to be presented with an easy process for printing documents.

  1. Click the button to upload the file you wish to print. Supported document types are listed.
  2. Choose the printer to send your document to. Students may only print to the identified Student Printers in the computer lab (V246) and library.
  3. Adjust printing options and then click the “Finish” button.
  4. A print preview screen will appear with a preview of your document as well as how much will be deducted from your account. Click the “Print Now” button and your document will be sent to the printer.
  5. The green icon in the upper-left corner will take you back to the main menu. A “Logout” button appears in the lower-left corner of every screen.

History:  Show information about all of the print jobs you have completed this semester.

Printing from iPad

Sending documents to print from your iPad requires the use of an app.  Install the app by clicking on the below button:

iPad print app

Click here for a video demonstrating how to use the iPad app to print.

 

Get Technology Help

Regular Business Hours:  8AM – 5PM, Monday through Friday excluding holidays
Location: Vincent Building, Business Office hallway

For campus community assistance, please create a ticket one of two ways:

  1. Send an email to ithelp@hcc-nd.edu from your HC email account.  You will receive email notifications of updates to your tickets, and you may reply to these messages to append information to your open ticket.
  2. Login at http://ithelp.hcc-nd.edu with your familiar HC username and password and fill out the simple form.  You are also able to view, edit, and close your open tickets.

     View our ticketing system Service Level Agreement.

For parent and incoming student assistance, please email it@hcc-nd.edu

 
 

Frequently Asked Questions

Q. How do I receive my college email on my smartphone?

A. Your college email account can be used from any modern smartphone or tablet. For phone-specific instructions CLICK HERE. Typically, when asked what type of account you want to setup choose “Corporate” or “Exchange ActiveSync”. When asked for a username, enter your full email address. If prompted for a server address, enter ‘outlook.office365.com’

Q. Does the college provide Microsoft Office, Windows, the Adobe Creative Suite, or any other software to students?

A. The College provides the Microsoft Office suite of products to students free of charge for installation on up to five personal devices. Click here for more information.

Q. Does the college provide antivirus software? What packages are supported on campus?

A. The college does not provide antivirus software. Our campus network access software recognizes all major packages, including the popular Symantec and McAfee. We recommend downloading one of the many excellent and completely free antivirus packages from vendors such as Microsoft, avast, AVG, and Avira. These can be found at most software download websites, including download.com. Antivirus software is required of Windows computers to gain network access.

Q. How do I change my password?

A. To properly change your password you need to do it in TWO places:

To change your computer lab, wireless access, Moodle, and Portal password login to a workstation in the computer lab or library (or your office computer if you are faculty or staff).  Press Ctrl+Alt+Delete on the keyboard. Then click the “Change a password” button and enter the requested information.

To change your webmail password login to your webmail account. In the upper-right corner of your email click the gear icon which will produce a pulldown menu where you can select “Office 365 Settings”. After the page refreshes, you’ll see a link to change your password. Click the link and follow the prompts.

For more information about your HC accounts please visit Getting Started.

Q. I have emails that I want to remove from my college account and keep. How can I save them?

A. You have three options for preserving your emails:

  1. The easiest solution if you don’t have many emails is to simply forward them to an alternate account of yours.
  2. If you have many emails and have access to the full version of Microsoft Outlook on your computer you can export all of your emails, contacts, and calendar events to a single PST file.  Here are instructions for accomplishing this with Office 2010 and Office 2013 or 365.
  3. If you already have another email account, you can set it up to pull the emails from your HC account using a POP3 connection. Click here for general information on how to setup this connection. And here are more specific instructions from Microsoft, Google Gmail, and Yahoo.

Getting Started

Congratulations on being accepted to Holy Cross College!  Getting started with technology services at HC is easy.  Please review the sections below for guidance.

Your Username and Password

Every Holy Cross student is assigned login credentials for two groups of resources that are separately maintained.

Before continuing, you will need to know your Student ID number. It is a 9 digit number in the format of ‘8000#####’ or ‘8001#####’, where the hash marks are random numbers assigned to you.  Your Student ID is not printed on your Student ID Card; the number on the back of your ID Card is your Library Bar Code. Your Student ID is available from your Academic Advisor, Admission Counselor, and is printed on many Business Office documents.

As an example, let’s assume that your name is “Jane Smith” and your Student ID number is “800012345”.  Then you will use the following credentials to login to these services:

Network Access (Computer Lab, Residence Halls, Wireless), Moodle, HC Portal, Mobile Printing

Used to authenticate your personal computer on the campus wireless and Residence Hall networks, and to login to computers in the Computer Lab.  Also used to access Moodle, the college’s Learning Management Software.  The HCC Portal contains billing information, grade reports, course registration, and more.

Your username is: [the first letter of your first name] + [your last name].  Your password is your entire nine-digit Student ID number.

Username: jsmith
Password: 800012345

To change the password for your network account, login to a Holy Cross computer in the computer lab and press Ctrl+Alt+Delete on the keyboard. Follow the prompt.

Student Email

Used to access your Holy Cross College email account.  Your username is also your assigned email address.

Your username is: [the first letter of your first name] + [your last name] + ‘@hcc-nd.edu’.  Your password is your entire nine-digit Student ID number.

Username: jsmith@hcc-nd.edu
Password: 800012345

If you are unable to login to your accounts after following the instructions above and you have waited at least a week after registering for classes, please contact us.

Checklist before arriving to campus

  • Make sure your personal computer has antivirus software installed, that the definitions are up-to-date, and that you are familiar with using your software.
  • Make sure your computer has anti-spyware software installed and that you know how to use it.
  • If you are using a Windows operating system, make sure that you are current with Windows Updates.
  • Log in to your HC Portal account to make sure that it is working properly.
  • Log in to your Student Webmail account to make sure it is working properly.
  • Review the college Responsible Use of Technology.
  • Have a look at the instructions for How to Connect Your Computer to the Internet.

What to do when you come to campus

  • Connect to the network:  If using a wired connection, plug your network cable into the orange plug in your residence hall.  If using the wireless connection, connect to the “Holy Cross College” access point.  Once connected, open your internet browser and follow the instructions that appear on your screen, using the login credentials detailed above. CLICK HERE for more detailed instructions.
  • Stop by the security office to either pick-up your ID card (if you previously had your picture taken), or have your picture taken.

 

 

Provided Services

Student Webmail

A personal email account is established for each student of Holy Cross.

The Holy Cross College email account is the primary source of communication between the college and the student. Students access their email through a webmail service, which is available from any computer with an internet connection. All students are to check their email on a regular basis and maintain their account for email delivery.

HC Portal

Portal accounts are issued to provide students access to their academic records. Class schedules, grade reports, billing information, and much more are obtained through the Portal. Hard copies of schedules or grade reports will not be issued by the college. It is up to the student to obtain these via the Portal, which is available at all times, on or off campus.

Moodle

Moodle is Holy Cross College’s selected Learning Management System (LMS). If your professor is using Moodle, you can get your assignments and handouts online.  You also may be able to see your grades, click on assigned web links, post assignments, communicate with your classmates with bulletin boards, chats, message board, or Wikis, view a course calendar, or use any other features of Moodle that the professor has set up for your particular course. Moodle is the “one-stop” web site for staying current with your classes.  Some of the college’s Student Services are on Moodle, too, such as the Library and the Career Development Center & Preparation (internships and career preparation).

Computer Lab

Holy Cross College has a computer lab and classroom available to all students. All computers are connected to the college network with access to the latest software for word processing, spreadsheets, databases, presentations, and interactive course materials used by all divisions.

Lab Hours

Monday – Thursday
7:30 AM – 11:45 PM

Friday
7:30 AM – 4:30 PM

Sunday
1:00 PM – 11:45 PM

Printing

Students are provided with an account to print documents in the computer lab and library. Each student is given $15 of print credit at the beginning of each semester.  We charge $.05 per black and white page printed and $.50 per color page. The college also allows printing from personal devices, which you can read more about here.

ID Card

All students receive a photo identification card at the beginning of the academic year at the time of enrollment. This card has a library bar code on the back which is valid for the Holy Cross, Notre Dame, Saint Mary’s and Bethel College libraries. It is also used for the cafeteria at Holy Cross and Saint Mary’s Colleges and must be presented when students use the café for meals.

The student ID card is to be carried at all times. It is used as proof of a student’s status at Holy Cross College and must be produced whenever requested by a college official. If a student loses their ID card a new ID card will be issued upon payment of a $25 fee. This fee must be paid at the Business Office.

Students will need their current ID card to purchase ND football tickets, to use the dining hall (at HCC or Saint Mary’s), to use the library (at HCC, ND, SMC or Bethel), to use the Rockne Center and to attend any sporting or cultural function at ND or SMC. Only a CURRENT Holy Cross College ID is valid.

 

Network Usage Policies

It is the general policy of Holy Cross College that all computing facilities are to be used in a responsible, efficient, ethical and legal manner in accordance with the Mission of Holy Cross College. The person in whose name an account is issued is responsible for its proper use. Acceptable uses of the network are activities which support learning and teaching. Deliberate attempts to degrade or disrupt system performance will be viewed as a serious offense.

Failure to adhere to this policy may result in temporary or permanent revocation or suspension of the offender’s privilege of access. The amount of time of the revocation or suspension will be determined by the offense. Campus Technology staff will monitor the network for compliance.

Click here to download the latest version of the Network Usage Policies.

Computer and Software

Recommended Computer Configuration

We recommend a modern desktop or laptop computer for the bext experience on campus. A guidline for minimum specifications would be:

  • Processor: Intel i3, i5, i7
  • Memory: 4 GB RAM or more
  • 100 GB hard drive or more
  • Windows 10 is recommended. Windows 7 and 8.1 are still supported on campus. Older versions of Windows should be avoided.
  • Macintosh OSX/macOS version 10.8 or greater is required.

NOTE:  Holy Cross College is a Windows campus.  While a Macintosh (or Linux) computer will work fine for everyday needs, you should know that all lab, classroom, and faculty/staff workstations run a Windows operating system.  Additionally, support on campus for Macintosh computers may be less robust should you encounter hardware or software problems.

Recommended and Required Software

  • Antivirus software is required for all Windows computers. Our Network Access software supports most antivirus, including free offerings from Microsoft, AVG, Avira, Avast, and others. You will not have internet access without properly functioning antivirus software. We also recommend antivirus for Mac computers.
  • Microsoft Office 365 is recommended for all students, and is available for free through the College.

Other Considerations

  • Portable wireless devices with access to an internet browser are allowed to use the wireless network on campus after supplying your network credentials in the internet browser, including iPod, iPad, iPhone, Android devices, Blackberry, and more.
  • Game Systems (Xbox, Playstation, etc.) and media devices (Apple TV, Roku, etc.) will work on our network but need to first be registered. Click here for device registration information.
  • Wired and wireless routers, hubs, switches, airports, and similar devices are prohibited on campus.
  • Subwoofer speakers are prohibited in the residence halls.
  • Personal wireless printers may not use the campus network.

Computer and Software Discounts

Holy Cross College participates in the Dell University program. Through this program, HC students, faculty, and staff can receive a 2-12% discount on new computers and computer equipment based on the warranty chosen and price of the system. Click the link below to browse items in their online store.

Dell University