Filing Formal Complaints At Holy Cross College

The College and its staff strive to improve student services and welcome input from students.  All students are encouraged to resolve concerns or complaints directly with the appropriate faculty, staff, department chairs or deans in an informal manner unless a formal College policy or procedure exists for doing so (Financial Aid Appeal Process; Grade Appeal Policy; Appeal of a Student Conduct decision, Report of a Crime on Campus; Sexual Offense/Harassment Complaint).  If the informal communication does not adequately address a student’s concerns, the student may file a formal complaint by contacting the Provost for academic concerns or the Dean of Student Engagement for all other concerns. Formal complaints must be written.

They will review the situation and will either respond personally to the complaint or will direct the appropriate member of the College to do so within 10 days of receipt of the written complaint.

Please note: Due to federal regulations, the College generally only corresponds with students, not parents or guardians.